Customer Service
Shipping & Returns
We want you to love your purchase and receive it in a timely manner. Here, you’ll find information about our flexible shipping options and returns/exchanges. If your question is not answered on this page, we are here to help! Contact our Guest Services team by phone, text, or email: 1-844-702-7852 or guestservices@arula.com. Guest Services is available Monday-Friday, 9am-9pm EST and Saturday/Sunday 9am-5:30pm. You can also track your order here.
Shipping is a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:
Estimated Arrival/Cost
Estimated ArrivalCost
| Standard | 2-7 business days | $9.95 |
| 2 Day | 2 business days | $19.95 |
| Next Day | 1 business day | $24.95 |
All shipping is based on business days and does not include weekends or holidays. Orders placed after 12:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Standard. FedEx cannot deliver to PO Boxes, so 2 Day and Next Day require a street address.
We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent via Standard as only the USPS can deliver to military mailboxes.
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (2 Day, Next Day) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
Arula.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (2 Day, Next Day) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
Arula.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
We want you to love your purchase as much as we love curating products for you. If you don’t love your order, we will make it right with a return or exchange. There is no time limit on returns/exchanges. We ask that you provide us with a proof of purchase, but if you do not have this information, we can help you find it via Guest Services.
To return or exchange an item in-store: Simply bring the item to any of our brands' stores - Altar'd State, AS Revival, Arula, or Tullabee. You will be asked to show your order confirmation email. You must also bring the credit card used to make the purchase to receive a refund to your original method of payment. If you do not have your credit card, you will receive store credit.
To return an item via shipping: If the item was purchased online, request a return label here or through your Arula account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label.
If the item was purchased in-store or through Instagram/Facebook, request a return label using this link.
If the item was purchased in-store or through Instagram/Facebook, request a return label using this link.
To exchange an item via shipping: Go through the return process outlined above but include a note in your package of what you want to exchange it for. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund. There is no fee for exchanges.
Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Arula. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Arula. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
