We want you to love your purchase as much as we love curating products for you. If you don’t love your order, we will make it right with a return or exchange. There is no time limit on returns/exchanges. We ask that you provide us with a proof of purchase, but if you do not have this information, we can help you find it via Guest Services.
To return or exchange an item in-store: Simply bring the item to any store.
To return an item via shipping: If the item was purchased online, request a return label here or through your Arula account under Purchase History. If the item was purchased in-store or through Instagram/Facebook, request a return label using
Or, you can choose to ship the item with the carrier of your choice.
If you opt to use your own return label, please mail to: Arula, Attn: Returns, 235 Partnership Parkway Maryville, TN 37801.
To exchange an item via shipping: Go through the return process outlined above but include a note in your package of what you want to exchange it for. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund. There is no fee for exchanges.
Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Arula. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
