We want you to love your purchase as much as we love curating products for you. If you are not happy with your order, we are here to help.
To return or exchange an item in-store, simply bring the item to any store.
To return an item online, request a return label here or through your Arula account under Purchase History. If the item was bought in-store or through Instagram/Facebook, request a return label using
Or, you can choose to ship the item with the carrier of your choice.
If you opt to use your own return label, please mail to: Arula, Attn: Returns, 235 Partnership Parkway Maryville, TN 37801.
To do an online exchange, go through the return process outlined above but include a note in your package of what you want to exchange it for. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund.
Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Arula. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
