Customer Service
Returns & Exchanges
We want you to love your purchase! If you don't love
your order, we will make it right with a return or exchange.
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Delivery & Shipping Information
ShippingShipping is a flat rate based on when
you would like your package to arrive. You can choose the method of shipping at check out:
Estimated Arrival/Cost
Estimated ArrivalCost
| Standard | 3-8 business days | $9.95 (free $125+) |
| Express | 2-3 business days | $19.95 |
| Priority | 1-2 business days |
$24.95 |
Bedding is subject to the same shipping guidelines as apparel and
is shipped separately from other home furnishing items. Any order over $125 qualifies for free
shipping.
All shipping is based on business days and does not include
weekends or holidays. Orders placed after 12:00pm ET will be processed the following business day.
Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Standard. UPS cannot
deliver to PO Boxes, so Express and Priority require a street address. We can ship to the United
States and Canada, as well as to US military APO boxes. Canadian shipments will require the
purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent
via Standard as only the USPS can deliver to military mailboxes. At this time we do not offer
shipments to Canada or PO Boxes for Bedding, Pillows, and Throws.
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (Express, Priority) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (Express, Priority) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
Returns & Exchanges
We want you to love your purchase! If you don't love your order, we will make it right with a return or exchange. We ask that you provide us with proof of purchase, but if you do not have this information, we can help you find it via Guest Services.
To return or exchange an item in-store: Simply bring the item to any store with your order confirmation email. You must bring your credit card with you to receive a refund to your original method of payment. If you do not have your card, you will receive store credit. At this time, we do not accept returns on Bedding, Pillows, and Throws in store.
To return an item via shipping:
If the item was purchased on our website, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. Small items, bedding, pillows, and throws have a return fee of $8.95.
If the item was purchased on our website, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. Small items, bedding, pillows, and throws have a return fee of $8.95.
If the item was purchased in-store or through Instagram/Facebook, request a return label using this link.
To exchange an item via shipping: Go through the return process outlined above and fill out the comment box provided for each item with your desired exchange product. If we have the desired item in stock, it will be exchanged, but if it is sold out, you will receive a refund. There is no fee for exchanges. At this time, we do not offer exchanges on Bedding, Pillows, and throws.
Please note, there is an $8.95 return shipping fee charged for use of a shipping label provided by Altar'd State. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
We offer 3 shipping methods for home furnishings:
parcel (FedEx), doorstep, and white glove delivery. You can choose the method of shipping at
checkout. Reference the tables below for details.
Parcel (FedEx) Delivery - Excluding Fashion and
Bedding
Estimated Arrival/Cost
Order TotalEstimated ArrivalCost
| $0-15 | 3-5 business days | $6 |
| $15.01-$45 | 3-5 business days | $8 |
| $45.01-$65 | 3-5 business days | $12 |
| $95.01-$125 | 3-5 business days | $15 |
| $125.01-$200 | 3-5 business days | $18 |
| $200.01-$300 | 3-5 business days | $30 |
| $300.01+ | 3-5 business days | $10% of order total |
The delivery rate is based on the total value of items
shipped to your address. Delivery time is typically 3-8 days for in-stock items.
Doorstep Delivery - Excluding Fashion and
Bedding
Estimated Arrival/Cost
Order TotalEstimated ArrivalCost
| $0-499 | 2-3 weeks | $79 |
| $500-$999 | 2-3 weeks | $99 |
| $1000-$1999 | 2-3 weeks | $129 |
| $2000-$3499 | 2-3 weeks | $149 |
| $3500+ | 2-3 weeks | $199 |
With Doorstep delivery, items are brought directly to
your front door. This service does not require scheduling or a signature for delivery.
Delivery time is typically 2-3 weeks.
White Glove Delivery - Excluding Fashion and
Bedding
Estimated Arrival/Cost
Order TotalEstimated ArrivalCost
| $0-999 | 2-3 weeks | $149 |
| $1000-$1999 | 2-3 weeks | $249 |
| $2000-$3499 | 2-3 weeks | $299 |
| $3500+ | 2-3 weeks | $345 |
With White Glove delivery, items are placed in a location
of your choice inside your home. Additionally, this service includes assembly as well as the
removal of packaging materials. This service does not include mounting, electrical work, or
lighting installation. Delivery time is typically 2-3 weeks.
Some items require white glove delivery. This includes
oversized items such as sofas, sectionals, and beds. Items requiring white glove delivery
will automatically have this shipping method applied at checkout.
To schedule a date and time for delivery, click here. Please note that
once the delivery time frame is set, it cannot be adjusted.
Preparation for delivery: The person accepting the
delivery must be 18 years of age or older. Please ensure the chosen space is free of prior
to delivery.
Returns
Returns are accepted within 30 days of receiving your merchandise. Merchandise must be in new and unused condition. Returns are not accepted on lighting that has been installed. We ask that you provide us with proof of purchase, but if you do not have this information, we can help you find it via Guest Services.
Fees for Returns
- Small items, bedding, pillows, throws, and lighting - $8.95 return fee
- Fedex items, rugs and small furniture - 10% total cost of the product
- Doorstep items - $79 fee
- White Glove items - $149
To initiate a return on lighting, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label.
For larger home furnishing items, contact Guest Services by phone, text, or email: 1-844-495-1987 or guestservices@altardstateathome.com. Please not that you are responsible for return shipping costs. However, if an item arrives defective or damaged, we will refund or replace it at no additional cost to you.
For larger home furnishing items, contact Guest Services by phone, text, or email: 1-844-495-1987 or guestservices@altardstateathome.com. Please not that you are responsible for return shipping costs. However, if an item arrives defective or damaged, we will refund or replace it at no additional cost to you.
Final sale items, store floor samples, gift cards, made-to-order items, and installed lighting are not eligible for returns.
We do not currently accept home furnishing returns in store.
