Customer Service
Shipping & Returns
We want you to love your purchase and receive it in a timely manner.
Here, you’ll find information about our flexible shipping options and returns/exchanges. If your question is not
answered on this page, we are here to help! Contact our Guest Services team by phone, text, or
email:
Altar'd State: 1-800-284-7348 or guestservices@altardstate.com.
Altar'd State At Home: 1-844-495-1987 or guestservices@altardstateathome.com.
Guest Services is available Monday-Friday, 9am-9pm EST and Saturday/Sunday 9am-5:30pm. You can also track your order here.
Altar'd State: 1-800-284-7348 or guestservices@altardstate.com.
Altar'd State At Home: 1-844-495-1987 or guestservices@altardstateathome.com.
Guest Services is available Monday-Friday, 9am-9pm EST and Saturday/Sunday 9am-5:30pm. You can also track your order here.
Shipping
Shipping is a flat rate based on when you would like your package to arrive. You can choose the method of shipping at checkout.
Estimated Arrival & Cost
Estimated
ArrivalCost
| Standard | 2-7 business days | $9.95 (free $99+) (free for fashion & bedding orders $99+) |
| Express | 2-3 business days | $19.95 |
| Priority | 1-2 business days | $24.95 |
Bedding is subject to the same shipping guidelines as apparel and is shipped separately from other home furnishing items. Any order over $99 qualifies for free shipping.
All shipping is based on business days and does not include weekends or holidays. Orders placed after 12:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Standard. FedEx cannot deliver to PO Boxes, so Express and Priority require a street address. We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent via Standard as only the USPS can deliver to military mailboxes. At this time we do not offer shipments to Canada or PO Boxes for Bedding, Pillows, and Throws.
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (Express, Priority) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
All shipping is based on business days and does not include weekends or holidays. Orders placed after 12:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Standard. FedEx cannot deliver to PO Boxes, so Express and Priority require a street address. We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent via Standard as only the USPS can deliver to military mailboxes. At this time we do not offer shipments to Canada or PO Boxes for Bedding, Pillows, and Throws.
Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (Express, Priority) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.
Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
We offer three shipping methods for home furnishings: parcel
(FedEx),
doorstep, and white glove delivery. You can choose the method of shipping at checkout. Reference the
tables
below for details.
Parcel (FedEx) Delivery - Excluding Fashion and Bedding
Order Total Estimated Arrival Cost
| Parcel (FedEx) Delivery | ||
|---|---|---|
| Order Total | Estimated Arrival | Cost |
| $0-15 | 3-5 business days | $6 |
| $15.01-$45 | 3-5 business days | $8 |
| $45.01-$65 | 3-5 business days | $12 |
| $65.01-$95 | 3-5 business days | $15 |
| $95.01-$125 | 3-5 business days | $18 |
| $125.01-$200 | 3-5 business days | $24 |
| $200.01-$300 | 3-5 business days | $30 |
| $300.01+ | 3-5 business days | 10% of order total |
The delivery rate is based on the total value of items shipped to your address. Delivery time is typically 3-8 days for in-stock items.
Doorstep Delivery - Excluding Fashion and Bedding
Order Total Estimated Arrival Cost
| Doorstep Delivery | ||
|---|---|---|
| Order Total | Estimated Arrival | Cost |
| $0-$499 | 2-3 weeks | $79 |
| $500-$999 | 2-3 weeks | $99 |
| $1,000-$1,999 | 2-3 weeks | $129 |
| $2,000-$3,499 | 2-3 weeks | $149 |
| $3,500+ | 2-3 weeks | $199 |
With Doorstep delivery, items are brought directly to your front door. This service does not require scheduling or a signature for delivery. Delivery time is typically 2-3 weeks.
White Glove Delivery - Excluding Fashion and Bedding
Order Total Estimated Arrival Cost
| White Glove Delivery | ||
|---|---|---|
| Order Total | Estimated Arrival | Cost |
| $0-$999 | 2-3 weeks | $149 |
| $1,000-$1,999 | 2-3 weeks | $249 |
| $2,000-$3,499 | 2-3 weeks | $299 |
| $3,500+ | 2-3 weeks | $345 |
With White Glove delivery, items are placed in a location of your
choice inside your home. Additionally, this service includes assembly as well as the removal of
packaging materials. This service does not include mounting, electrical work, or lighting installation.
Delivery time is typically 2-3 weeks.
Some items require white glove delivery. This includes oversized items such as sofas, sectionals, and beds. Items requiring white glove delivery will automatically have this shipping method applied at checkout.
To schedule a date and time for delivery, click here. Please note that once the delivery time frame is set, it cannot be adjusted. Preparation for delivery: The person accepting the delivery must be 18 years of age or older. Please ensure the chosen space is free of prior to delivery.
Some items require white glove delivery. This includes oversized items such as sofas, sectionals, and beds. Items requiring white glove delivery will automatically have this shipping method applied at checkout.
To schedule a date and time for delivery, click here. Please note that once the delivery time frame is set, it cannot be adjusted. Preparation for delivery: The person accepting the delivery must be 18 years of age or older. Please ensure the chosen space is free of prior to delivery.
Additional Delivery Details
Items in your order will be automatically upgraded and shipped together. For example, if you order a sofa that requires White Glove delivery, all other home furnishings in the order will also be shipped via White Glove delivery (does not include fashion or bedding).
Furniture items generally ship together, while bedding, pillows, and lighting will ship separately.
If your order contains both in-stock and pre-ordered items, everything will be shipped together once the pre-ordered item becomes available.
We do not ship home furnishings to Hawaii, Alaska, U.S. Territories, PO boxes, or APO boxes at this time.
If your order contains both in-stock and pre-ordered items, everything will be shipped together once the pre-ordered item becomes available.
We do not ship home furnishings to Hawaii, Alaska, U.S. Territories, PO boxes, or APO boxes at this time.
RETURNS & EXCHANGES
We want you to love your purchase as much as we love curating
products for you. If you don’t love your order, we will make it right with a return or
exchange. There is no time limit on returns/exchanges (this includes sale items). We ask that you provide us with a proof of
purchase, but if you do not have this information, we can help you find it via Guest
Services.
To return or exchange an item in-store: Simply bring
the item to any store with your order confirmation email. You must bring your credit card with you
to receive a refund to your original method of payment. If you do not have your card, you will
receive store credit. At this time, we do not accept returns on Bedding, Pillows, and Throws in store.
To return an item via shipping:
If the item was purchased on our website, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. Small items, bedding, pillows, and throws have a return fee of $8.95.
If the item was purchased in-store or through Instagram/Facebook, request a return label using this link.
If the item was purchased on our website, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. Small items, bedding, pillows, and throws have a return fee of $8.95.
If the item was purchased in-store or through Instagram/Facebook, request a return label using this link.
To exchange an item via shipping: Go through the return process outlined above and fill out the comment box provided for each item with your desired exchange product. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund. There is no fee for exchanges. At this time, we do not offer exchanges on Bedding, Pillows, and Throws.
Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Altar'd State. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Altar'd State. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.
Return are accepted within 30 days of receiving your merchandise. Merchandise must be in new and unused condition. Returns are not accepted on lighting that has be installed. We ask that you provide us with a proof of purchase, but if you do not have this information, we can help you find it via Guest Services.
Fees for Returns:Small items, bedding, pillows, throws, and lighting - $8.95 return fee
Fedex items, rugs and small furniture - 10% total cost of the product
Doorstep items - $79 fee
White Glove items - $149 fee
To initiate a return on lighting, request a return label here or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label.
For larger home furnishing items, contact Guest Services by phone, text, or email: 1-844-495-1987 or guestservices@altardstateathome.com. Please note that you are responsible for return shipping costs. However, if an item arrives defective or damaged, we will refund or replace it at no additional cost to you.
Final sale items, store floor samples, gift cards, made-to-order items, and installed lighting are not eligible for return.
We do not currently accept home furnishings returns in stores.
Fees for Returns:
For larger home furnishing items, contact Guest Services by phone, text, or email: 1-844-495-1987 or guestservices@altardstateathome.com. Please note that you are responsible for return shipping costs. However, if an item arrives defective or damaged, we will refund or replace it at no additional cost to you.
Final sale items, store floor samples, gift cards, made-to-order items, and installed lighting are not eligible for return.
We do not currently accept home furnishings returns in stores.
We want you to love your purchase as much as we love curating products for you. If you don’t love your order, we will make it right with a return or exchange within 30 days of the delivery date. We ask that you provide us with a proof of purchase, but if you do not have this information, we can help you find it via Guest Services.
To initiate a return, request a return label here (link to Narvar) or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. For larger home furnishing items, schedule a pick-up for your return here (link to Narvar). Please note that you are responsible for return shipping costs. However, if an item arrives defective or damaged, we will exchange it at no additional cost to you.
Final sale items, store floor samples, gift cards, made-to-order items, and installed lighting are not eligible for return.
We do not currently accept home furnishings returns in stores.
To initiate a return, request a return label here (link to Narvar) or through your Altar'd State account under Purchase History. Please reference the Ecomm Order ID on your packing slip when requesting a return label. For larger home furnishing items, schedule a pick-up for your return here (link to Narvar). Please note that you are responsible for return shipping costs. However, if an item arrives defective or damaged, we will exchange it at no additional cost to you.
Final sale items, store floor samples, gift cards, made-to-order items, and installed lighting are not eligible for return.
We do not currently accept home furnishings returns in stores.
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