Shipping & Returns
 
We want you to love your purchases as much as we love curating products for you. Our shipping options allow you to choose when your package arrives. We also understand sometimes an item may not work for you. To ensure your complete satisfaction, we readily accept returns and exchanges. Our Guest Services team is available by phone or text to answer any questions you may have at 1-800-284-7348 or email guestservices@altardstate.com. Guest Services is available Monday-Friday, 9am-9pm EST and Saturday/Sunday 9am-6pm.
Shipping is a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:
Estimated Arrival/Cost
Estimated ArrivalCost
Standard 3-8 business days $9.95
UPS 2nd Day 2 business days $19.95
UPS Overnight 1 business day

$24.95

All shipping is based on business days and does not include weekends or holidays. Orders placed after 2:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Standard. UPS cannot deliver to PO Boxes, so 2nd Day and Overnight require a street address.
We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent via Standard as only the USPS can deliver to military mailboxes.

Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (overnight, 2nd day) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause.

Altardstate.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
We will gladly accept returns of unworn items with the original tags attached. To start your return, visit this link (or click the button below) and input your order number and email address. Or, if you made the order from an Altardstate.com account, go to your account’s Purchase History and select “Return an Item.” You can then select if you would like to ship it back or visit a store to make the return. If you choose to ship, you can choose between using the carrier of your choice or ship it back using a provided label for $8.95. You will also be provided with a packing slip to print and include in the return package.
If you opt to use your own return label, please mail to: Altar'd State, Attn: Returns, 235 Partnership Parkway Maryville, TN 37801. Regular-price items (prices ending in .00 or .95) purchased online can be returned or exchanged in stores with the invoice or packing slip. 
If you would like to do an exchange, simply bring the item to the store and request to exchange it with a store associate. To do this online, go through the return process outlined above, but include a note in your package of what you want to exchange it for. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund.
How to print a return label
Want to make a return from an order placed before October 21, 2021 or from an in-store purchase? You will use
 
to request a return label.
We appreciate any opportunity to take care of you and hope you are completely satisfied with your beautiful purchase. If you need to make a return, please make sure all items are accompanied by the receipt, invoice or packing slip and are un-worn and undamaged, with original tags attached. Returns accompanied by the receipt are eligible for your preference of a refund, exchange or store credit. Without a receipt, we will happily offer an exchange or store credit at the current selling price. Items with a price ending in .88 is considered final sale and not eligible for return.